Frequently Asked Questions

Our online pricing tool accounts for all the basic details—including make, model, year, mileage and condition—along with any damage or mechanical issues your vehicle might have. But we also account for the key factors that can help you get more for your car; including premium options and valuable upgrades. We also have to account for market demand when calculating the value of your car, so older vehicles with serious damage and non-running engines typically won’t be worth as much as newer, high-demand vehicles with slight collision damage, premium trim and upgrades.

Our website security is second to none. We’ll never ask you to share sensitive payment information and we’ll never release your contact information to third-party spammers. Each completed sale comes with a legal purchase agreement, and ownership of your car isn’t transferred until the transaction is complete and you have payment in hand. Only then will you release your vehicle to our tow truck driver.

Laws regarding documentation vary from state to state, so it’s important to consult with your local DMV website to ensure that all your bases are covered—but we have unique requirements at each phase of the process. First, during the offer phase, you’ll need to provide your vehicles Vehicle Identification Number (VIN). This VIN provides us with critical details about your car and its history, ensuring we can get you the best possible offer. By entering the VIN at the beginning of the process, we can fast-track your submission for a quicker offer. In some cases, we will require a signed scan or photocopy of your vehicle’s title once we’ve reached an agreement on your offer—which will only be used to verify details about the vehicle’s owner. Additionally, we’ll need a scan or photocopy of the owner’s driver’s license in order to verify a match between the name and signature found on the title and the driver’s license. You’re welcome to cross out your date of birth and driver’s license number in the interest of privacy. This in no way constitutes transfer of ownership for the vehicle. For older vehicles, a member of our network title and ownership when they arrive to pick up your vehicle and prior to title transfer. In every case, we will require a signed original title for your car when we arrive to tow it away and get you paid. If you don’t have that title, we CANNOT purchase the car.

Getting a great offer on your car has never been so easy! Just click on one of the “Get an Offer” buttons on our website and answer a few quick questions to get a guaranteed offer for your vehicle in less than two minutes! If you don’t get an instant offer, one of our buyer representatives will reach out to you over the phone.

We commonly purchase vehicles with major damage or some missing parts, even cars with bad transmissions and seized engines. But if major parts (like engines and transmissions) are completely missing from your vehicle, it typically will NOT meet our minimum standards to make an offer. If your car is missing minor components (like a headlight, bumper or radio) we will usually make an offer.

You will be paid by check when our tow truck driver or Service Provider arrives to pick up your vehicle (within 24-48 hours of accepting your offer) or by mail if you prefer that option. All you have to do is provide the keys and signed title to our tow truck driver upon arrival. In the rare case that your title is held by a lien holder, we can help get your title release.

It REALLY only takes 90 seconds to get a quick, guaranteed offer for your junk vehicle using our online pricing tool. You’re likely to get a better offer by attaching any pictures you have to the form. You can also get an offer from one of our buyer representatives over the phone. Any offers to purchase your vehicle are valid with FREE towing and removal anywhere in the continental United States.